Smart Communication for Schools & Universities
- AI-powered
- Multilingual
- GDPR & HIPAA compliant
- Get your demo
Your website informs – but doesn't reach visitors at the right moment?
Prospective students expect immediate answers
Recent studies show that around 90% of prospective students expect a fast response. Anyone who has to wait or can't find an answer will leave and look for another solution.
Young people chat live – your website offers forms
In everyday life, your visitors exchange via chat and video call – quickly, directly, and personally. When they then encounter a website that only offers a contact form or an email address, it doesn't match their usual communication: Questions remain open, contact is postponed, and some prospects drop off before a conversation even starts.
Appointment scheduling without ping-pong
Forget "Does Tuesday at 2 work?" – "How about Wednesday instead?" Prospects simply pick an open slot right on your website. No more drawn-out scheduling chains – just more time for real conversations.
Personal advising for Prospective Students
All you need for a great consultation.
Live chat with AI Power
AI responds in real time
Questions rarely come later, but in the moment of decision. Live chat catches them: The AI answers around the clock what it knows for sure, learns from its team's responses – and you take over when it gets personal.
Handover to your team
Forward conversations and video calls directly to live staff as soon as personal support is needed. If no one is available, the system can schedule appointments or capture customer data.
One chat window for everything
Communicate via text, audio message, or file transfer – all in the same chat window.
A knowledge base your whole team controls
The AI chatbot draws from a central knowledge base that your team can populate with links, documents, and FAQs.
AI bot with your brand voice
Shape tone, expression, and style so the AI fits your brand perfectly – e.g., friendly, professional, and advisory.
Video call without download
1-Click Video Call directly via your website
Some things are clarified faster in conversation. Start HD video meetings for one-on-one or group talks directly from your website – with one click. No Zoom, no Teams, no downloads.
Screen sharing that works both ways
Walk prospective students through your campus virtually, present programs live, or view your conversation partner's screen – for a more personal and effective advising experience.
Secure online payments directly in the chat
With the built-in payment feature, you can request course fees, registration fees, or seminar costs directly in the chat or during a session – no paperwork required.
Call recordings & transcriptions
Automatic recording (with consent) and AI-generated transcripts with action items for quality assurance and training.
Mobile-ready out-of-the-box
Desktop, tablet, or smartphone – video calls work from anywhere. Prospective and current students don't need an app, just a browser.
Scheduling without the chaos
Smart appointment scheduling
Display your availability, let students and prospective students book appointments directly on your website, and keep your calendar in sync automatically – combined with video calls, live chat, and payment functionality. With 2-way scheduling, prospective students book themselves while you send invitations when needed – all in one dashboard. 2-way sync with Google Calendar and Microsoft Outlook keeps your calendar up to date automatically and prevents double bookings.
Control available time slots
You decide when you're bookable. Prospective students only see your open slots – no double bookings, no chaos.
Two modes:
Fully Controlled: Prospective students suggest multiple time windows, you choose the one that works
Fully Automated: Prospective students book directly from your real-time availability
Automatic Reminders
Email reminders 24h and 1h in advance lead to fewer no-shows.
Group meetings & group scheduling
Not just 1:1 – info sessions and workshops with multiple participants can be scheduled just as easily.
Booking page & website widget
Two ways to book:
Click’NTalk Page: Your own dedicated booking page (e.g. yourwebsite.com)
Website Widget: Integrated directly into your existing website
All Data in one Account
Manage all communication in one place
In the Conversations Center, every interaction comes together – live chats, video calls, voice messages, and file transfers are stored as complete dialogues for each contact. Your team instantly sees who last spoke with whom and about what, can assign conversations, add notes, and start new chats or calls as needed. Recordings, documents, images, and attachments are saved directly at the contact – not buried in email threads – and remain easy to find at any time.
Analytics – everything at a glance
In the Overview, you can see at a glance how your digital advising performs – with metrics on chats, video calls, appointment bookings, and other interactions. You'll see how many real conversations come from your traffic and which content or team members are performing best.
Manage and control appointments
In the Appointment Center, you bundle all online appointments from chat, video call, and booking widget in a clear schedule. You decide whether requests are automatically confirmed or manually approved – depending on how much control you want over your calendar.
Leads – no contact gets lost
In the Leads Center, all incoming inquiries from forms, widgets, and appointment requests come together – every inquiry gets a profile with contact details. You can forward contacts to your existing CRM or marketing systems whenever needed.
Team & Multi‑Agent Widget
Display your entire team directly in the widget so visitors can choose the right contact person from the start. Optionally, all inquiries land first in a shared team inbox from which conversations can be assigned. Different team modes range from private 1-on-1 conversations to shared dialogues – giving your team the flexibility to work exactly the way your advising process requires.
Your Brand. Your Look.
Widget in your brand's Look & Feel
Adjust colors, buttons, and backgrounds so that chat and video buttons feel like a natural part of your website – not like a foreign object. This builds trust and ensures a consistent brand experience.
Logo, images, and texts fully customizable
Upload your logo, profile pictures, and custom greeting texts so visitors immediately know who they're talking to. Every interaction reflects your brand personality – from the first message to follow-up.
Brand Voice even in the AI dialog
Define the tone and style of your AI – professional, advisory, or friendly – so responses feel like they come directly from your team. Your brand voice stays consistent, even in automated conversations.
Consistent experience on all devices
Whether on desktop, tablet, or smartphone – your design and branding stay consistent across all views. Prospective and current students experience your institution at the same high quality, on every device.
Connect the toolsyou already use
Linked with your tech stack
Connect chat, appointments, and contact data with your existing systems – such as CRM, email marketing, payment, or calendar tools. Via integrations and webhooks, data flows automatically into your existing workflows.
Google Analytics & Web Tracking
Send events like chats, calls, or appointment bookings to your web analytics to see which traffic leads to real conversations. Finally measure how well your advising offering converts on your website.
Zapier & webhooks for automations
Use Zapier and webhooks to connect the system with hundreds of apps – to add contacts to your CRM, create tasks, or automatically send follow-up emails. No more manual copy-paste work.
Calendar and CRM integration
Sync online appointments with your calendar or create contacts directly in your CRM. Your data stays up to date without any double entry from your team.
Payments via PayPal & Stripe
With the built-in payment feature, you can request course fees, registration fees, or seminar costs directly in the chat or during a session – no paperwork required. Set your prices via PayPal and Stripe and receive payments directly through your website.
About Urban X Design
Hi, I'm Benjamin. For several years I've been helping businesses and schools make their websites not just visible, but truly reachable. Because a website that informs but doesn't communicate leaves prospects without answers.
I offer a solution I use on my own website: AI-powered live chat, video calls, and appointment booking – all in one widget, built right into your site. I'll guide you from setup to your first advising conversation.
As CEO, I’m not just satisfied – I’m thrilled with how perfectly the website represents our services. As a local provider in a rural area, I especially appreciate the visibility and relevance our website now has in search results related to solar systems.
Jonas Link
We regularly receive glowing feedback from our users. In 2024, we surpassed over 100,000 website visits. Thank you, Benjamin, for your outstanding work and your dedication – big and small! We truly value you.
Management
Thanks again for making it all ready in time! It turned out great – and working with Benjamin was, once again, a real pleasure!
Christian Kessel
I am extremely satisfied with the result and have already received a lot of recognition from my former colleagues as well as from new customers and business partners.
Dr. Christian Kessel
Benjamin Urban is an excellent web developerwith both technical expertise and a great work ethic. We’re extremely satisfied with the quality of his work.
Jennifer Sharpe
Dry Kings
Benjamin created my website and company logo. Within the second week of the website launch we gained four new clients to manage their assets. I strongly and highly recommend his service to others.
Jerod Grant
FAQ
Fragen zur Kommunikations Plattform
Who benefits from the Smart Website Check?
The check is aimed at small and medium-sized businesses, service providers, and agencies that want to get more out of their website – without struggling with technical terms.
- Service providers & consultants (e.g. coaches, agencies, law firms, practices) who want to understand why enquiries are falling short – and where to focus
- Local businesses that want to know if their website is set up visibly and bookable enough online
- Marketing and web agencies that want to quickly assess their clients' website status and clearly show optimization needs
What does the check cost?
The Smart Website Check is currently free and non-binding. You receive your result directly on the page and optionally a detailed report by email.
Does the checker change anything on my website?
No. The checker only reads your website – similar to a browser or SEO tool. No changes are made to your site.
How long does the check take?
Usually less than 1 minute. The analysis runs automatically in the background while you wait briefly. The detailed report via email follows immediately afterward.
Which data is stored?
Among other things, company name, website URL, industry, score, and your answers are stored so I can run evaluations and – if desired – provide targeted help for follow-ups. Your IP is stored only hashed to limit multiple uses.
Will I receive advertising afterward?
If you request the email report, you will receive suitable impulses and offers. You can unsubscribe at any time with one click.