Smart Communication directly on your website
- AI-powered
- Multilingual
- GDPR & HIPAA compliant
- Get your demo
Your website informs – but doesn't reach visitors at the right moment?
Your visitors expect instant answers – your website makes them wait
Recent studies show that around 90% of visitors expect a fast, real‑time response. If they have to wait or cannot find a helpful answer, they leave and look for another solution.
Appointment coordination costs you hours every week
Without a simple way to book a time, every appointment means multiple emails or calls – and valuable hours that you could use for real consulting are lost.
Complex products are hard to explain on static websites
Especially for complex or physical products, static photos and PDFs quickly reach their limits. Many questions remain open – and interested visitors leave before they really understand your solution.
Turn visitors into real conversations
Proactively address your visitors. Like in a store, but online. Up to 2.5× higher conversions are possible through proactive engagement.
All you need for a great consultation
Live chat with AI Power
AI responds in real time
Questions rarely come later, but in the moment of decision. Live chat catches them: The AI answers around the clock what it knows for sure, learns from its team's responses – and you take over when it gets personal.
Handover to your team
Forward conversations and video calls directly to live staff as soon as personal support is needed. If no one is available, the system can schedule appointments or capture customer data.
One chat window for everything
Communicate via text, audio message, or file transfer – all in the same chat window.
A knowledge base your whole team controls
The AI chatbot draws from a central knowledge base that your team can populate with links, documents, and FAQs.
AI bot with your brand voice
Shape tone, expression, and style so the AI fits your brand perfectly – e.g., friendly, professional, and advisory.
Video call without download
1-Click Video Call directly via your website
Some things are clarified faster in conversation. Start HD video meetings for one-on-one or group talks directly from your website – with one click. No Zoom, no Teams, no downloads.
Screen sharing that works both ways
Hold presentations and show your product live or see your customer's screen for precise diagnosis and support.
Secure online payments directly in the chat
Through the integrated payment function, you have the option to request payments from your customers directly in the chat or before/during meetings. This saves you the paperwork.
Call recordings & transcriptions
Automatic recording (with consent) and AI-generated transcripts with action items for quality assurance and training.
Mobile-ready out-of-the-box
Desktop, tablet, or smartphone – video calls start from anywhere. Your customers need no app, just a browser.
Scheduling without the chaos
Smart appointment scheduling
Display free slots, let customers book appointments directly via your website, and keep your calendar automatically synced – combined with video calls, live chat, and payment function. Thanks to 2-way appointment scheduling, customers book themselves while you send invitations as needed – all in one dashboard. The 2-way sync with Google Calendar and Microsoft Outlook keeps your calendar automatically up to date and prevents double bookings.
Control available time slots
You decide when you're bookable. Customers only see your free slots – no double bookings, no chaos.
Two modes:
Fully Controlled: Clients suggest multiple time windows, you choose the one that works
Fully Automated: Clients book directly from your real-time availability
Automatic Reminders
Email reminders 24h and 1h in advance lead to fewer no-shows.
Group meetings & group scheduling
Not just 1:1 – info sessions and workshops with multiple participants can be scheduled just as easily.
Booking page & website widget
Two ways to book:
Click’NTalk Page: Your own dedicated booking page (e.g. yourwebsite.com)
Website Widget: Integrated directly into your existing website
All Data in one Account
Manage all communication in one place
In the Conversations Center, every interaction comes together – live chats, video calls, voice messages, and file transfers are stored as complete dialogues for each contact. Your team instantly sees who last spoke with whom and about what, can assign conversations, add notes, and start new chats or calls as needed. Recordings, documents, images, and attachments are saved directly at the contact – not buried in email threads – and remain easy to find at any time.
Analytics – everything at a glance
In the Overview, you can see at a glance how your digital advising performs – with metrics on chats, video calls, appointment bookings, and other interactions. You'll see how many real conversations come from your traffic and which content or team members are performing best.
Manage and control appointments
In the Appointment Center, you bundle all online appointments from chat, video call, and booking widget in a clear schedule. You decide whether requests are automatically confirmed or manually approved – depending on how much control you want over your calendar.
Leads – no contact gets lost
In the Leads Center, all incoming inquiries from forms, widgets, and appointment requests come together – every inquiry gets a profile with contact details. You can forward contacts to your existing CRM or marketing systems whenever needed.
Team & Multi‑Agent Widget
Display your entire team directly in the widget so visitors can choose the right contact person from the start. Optionally, all inquiries land first in a shared team inbox from which conversations can be assigned. Different team modes range from private 1-on-1 conversations to shared dialogues – giving your team the flexibility to work exactly the way your advising process requires.
Your Brand. Your Look.
Widget in your brand's Look & Feel
Adjust colors, buttons, and backgrounds so that chat and video buttons feel like a natural part of your website – not like a foreign object. This builds trust and ensures a consistent brand experience.
Logo, images, and texts fully customizable
Upload your logo, profile pictures, and custom greeting texts so visitors immediately know who they're talking to. Every interaction reflects your brand personality – from the first message to follow-up.
Brand Voice even in the AI dialog
Define the tone and style of your AI – professional, advisory, or friendly – so responses feel like they come directly from your team. Your brand voice stays consistent, even in automated conversations.
Consistent experience on all devices
Whether desktop, tablet, or smartphone: Design and branding are consistent across all views. Your customers experience your brand everywhere equally high-quality and professional.
Connect the toolsyou already use
Linked with your tech stack
Connect chat, appointments, and contact data with your existing systems – such as CRM, email marketing, payment, or calendar tools. Via integrations and webhooks, data flows automatically into your existing workflows.
Google Analytics & Web Tracking
Pass events like chats, calls, or appointment bookings to your web analytics to precisely see which traffic leads to real conversations and deals. This way, you can finally measure how well your website consulting converts.
Zapier & webhooks for automations
With Zapier and webhooks, connect the system to hundreds of apps – e.g., to write leads to your CRM, create deals, or automatically send follow-up emails. Manual copy-paste work is eliminated.
Calendar and CRM integration
Sync online appointments with your calendar or create contacts directly in your CRM. This keeps your pipeline up to date without your team having to maintain it twice.
Payments via PayPal & Stripe
Thanks to the integrated payment function, you can request payments directly in the chat or around the meeting – without media breaks. Via integration with PayPal and Stripe, you set your prices and monetize consultations, coaching, or support sessions directly via your website.
FAQ
Frequently Asked Questions
Which businesses benefit from Smart Communication?
Smart Communication works well for any business where visitors need more than just information. They have questions, want advice, or are ready to book before they reach out. It's especially valuable for:
- Consultants, Coaches & Advisors – turn website visits into booked discovery calls and qualified conversations
- Law Firms & Financial Advisors – guide complex enquiries from the first touchpoint, without back-and-forth calls
- Schools, Universities & Training Providers – engage prospective students the moment they're interested
- Medical Practices & Healthcare Providers – handle appointment requests smoothly and answer recurring questions around the clock
- Online Shops with considered purchases – remove buying hesitation in real time and close more sales
- Agencies & Service Providers – explain what you do, qualify leads, and get more of the right enquiries
- Insurance & Real Estate – bring the personal first conversation online, seamlessly
- Fashion, Beauty & Aesthetics – offer the kind of personalised guidance that turns browsers into buyers
Bottom line: if your visitors arrive ready to engage – Smart Communication gives them a reason to stay.
Does it work with my existing website?
Yes – Smart Communication works with any website, regardless of how it was built. WordPress, Shopify, Wix, Squarespace, or a fully custom build: a single code snippet is all it takes to get the widget up and running. No redesign, no platform migration, no technical heavy lifting on your end.
Does our team need to be available around the clock?
Not at all. The AI handles common questions 24/7 – learning from your content and your team's responses over time. Your team only steps in when a conversation calls for a personal touch. It's the right balance between always-on availability and genuine human connection.
Can multiple team members or departments use it?
Yes. Smart Communication is built for teams. You can set up multiple agents, assign conversations to the right person, and let visitors choose who they want to speak with directly from the widget – whether that's different departments, locations, or areas of expertise.
Does it connect with calendars, CRMs or other tools?
Yes. Smart Communication integrates with Google Calendar, Outlook, popular CRMs, and automation tools like Zapier — as well as payment providers like PayPal and Stripe. Conversations, contact data and bookings flow straight into your existing workflows, so it fits into your setup rather than sitting alongside it.
Can Smart Communication help qualify enquiries before they reach us?
Yes. The AI can gather key information upfront before a conversation is handed over to your team – so by the time you get involved, you already know who you're talking to and what they need. Fewer cold conversations, better first meetings, less time wasted on both sides.
Can it be tailored to our brand and website?
Yes. Colours, buttons, tone of voice and entry points can all be customised so the widget feels like a natural part of your website – not something bolted on. That includes the way the AI communicates, so every interaction stays consistent with your brand.
Is Smart Communication compliant with data protection regulations?
Yes. The solution is both GDPR- and HIPAA-compliant. All conversation data, voice messages, recordings, appointment details and contact information are processed securely and accessible only to you and your team. Consent can be integrated transparently, making it suitable for use in sensitive sectors such as healthcare, legal and professional services.
About Urban X Design
As CEO, I’m not just satisfied – I’m thrilled with how perfectly the website represents our services. As a local provider in a rural area, I especially appreciate the visibility and relevance our website now has in search results related to solar systems.
Jonas Link
We regularly receive glowing feedback from our users. In 2024, we surpassed over 100,000 website visits. Thank you, Benjamin, for your outstanding work and your dedication – big and small! We truly value you.
Management
Thanks again for making it all ready in time! It turned out great – and working with Benjamin was, once again, a real pleasure!
Christian Kessel
I am extremely satisfied with the result and have already received a lot of recognition from my former colleagues as well as from new customers and business partners.
Dr. Christian Kessel
Benjamin Urban is an excellent web developerwith both technical expertise and a great work ethic. We’re extremely satisfied with the quality of his work.
Jennifer Sharpe
Dry Kings
Benjamin created my website and company logo. Within the second week of the website launch we gained four new clients to manage their assets. I strongly and highly recommend his service to others.
Jerod Grant
